Service analysis - a consumerist gap taxonomy

Laws, E. (1992) Service analysis - a consumerist gap taxonomy. The Service Industries Journal, 12 (1). pp. 116-124. ISSN 0264-2069.

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Item Type: Article
Subjects: H Social Sciences > HF Commerce
T Technology > TL Motor vehicles. Aeronautics. Astronautics
Depositing User: Users 27 not found.
Date Deposited: 14 Jul 2011 09:55
Last Modified: 14 Jul 2011 09:55
URI: https://create.canterbury.ac.uk/id/eprint/9303

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Last edited: 29/06/2016 12:23:00