Using Twitter to collect feedback from users

Clark, I. J. (2013) Using Twitter to collect feedback from users. In: Professionalism and Engagement in Customer Service: an M25 Customer Service Group Conference, 7th Nov 2013, King’s College, London.

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Abstract

Presentation on using Twitter as an 'innovative feedback method' for the 2013 M25 Customer Service Group Conference, "Professionalism and Engagement in Customer Service".

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HF Commerce > HF5410 Marketing. Distribution of products > HF5415.123 Communication in marketing
P Language and Literature > P Philology. Linguistics > P0087 Communication. Mass media
T Technology > T Technology (General)
Divisions: pre Nov-2014 > Library Services
Related URLs:
Depositing User: Mr Ian Clark
Date Deposited: 03 Mar 2014 13:19
Last Modified: 11 Dec 2014 12:51
URI: https://create.canterbury.ac.uk/id/eprint/12585

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Last edited: 29/06/2016 12:23:00